Privacy Policy
This Privacy Policy was last modified on March 13, 2025

OUR APPROACH TO PRIVACY

1. Riva Capital LLC and any affiliated or related parties of these companies and group of companies (“Beanshe services”, “Beanshe”, “Beanshe Expert”, “we”, “our” or “us”) are committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, store, process, transfer, share, and use data that identifies you or relates to you (“personal information”), as well as information regarding our use of cookies and similar technologies.

2. We operate online services for ordering coffee and food products (“Beanshe services”), provided through the following mobile applications, which you can download to your device (“Applications”):
a) “Beanshe Expert” as a service for suppliers (coffee shops, coffee points, restaurants, etc.);
b) “Beanshe” application for end users.

3. This Privacy Policy applies to the online services for ordering coffee and food products Beanshe services, including the Applications.

4. Before accessing or using the Beanshe services, make sure you have read this Privacy Policy and understand how we collect, store, use, and disclose your personal information.

WHO IS RESPONSIBLE FOR THE USE OF YOUR PERSONAL INFORMATION

Beanshe services is the controller of the personal information that we hold about you in connection with your use of Beanshe services. This means that we determine and are responsible for how your personal information is used.

PERSONAL INFORMATION WE COLLECT FROM YOU WHEN YOU USE THE SERVICE, AND HOW WE USE IT

1. We collect personal data that you voluntarily submit directly to us when using Beanshe services. This may include information you provide to us when creating an account in Beanshe services, filling out a form in Beanshe services, purchasing a product, communicating with us by phone, email, or otherwise, subscribing to our mailing lists, newsletters, or other forms of marketing communications, or using any other feature of Beanshe services.

2. This information may include, for example, your contact and payment details. If you choose not to provide such personal information, we will not be able to provide you with these parts of Beanshe services or respond to your other requests.

3. Appendix 1 details the categories of personal data that we collect about you, how we use this information when you use Beanshe services, the legal basis we rely on when processing personal data, and the recipients of this personal data.


INFORMATION WE COLLECT ABOUT YOU AUTOMATICALLY

1. We also automatically collect personal data indirectly about how you access and use Beanshe services, as well as information about the device you use to access Beanshe services when you visit our Beanshe services, read our emails, or otherwise interact with us. We use this information to provide you with the features and capabilities of Beanshe services, to monitor and improve Beanshe services, and to develop new products and services. We usually collect this information using various tracking technologies, including cookies, web beacons, embedded scripts, location identification technologies, file information, and similar tracking technologies.

2. Appendix 2 details the categories of personal information that we automatically collect about you and how we use this information. The table also lists the legal bases we rely on when processing personal information and the recipients of this personal information. For more information about the cookies and other tracking technologies we use, see Section 10 below.

3. We may link or combine the personal data that we collect about you with the information that we collect automatically. This allows us to provide you with a personalized experience regardless of how you interact with us.

4. We may anonymize and aggregate any personal information that we collect (so that it does not directly identify you). We may use anonymized information for purposes that include testing our IT systems, research, data analysis, improving the Beanshe services application, and developing new products and features. We may also share such anonymized and aggregated information with others.

HOW LONG WILL WE RETAIN YOUR PERSONAL INFORMATION?

1. We will retain your personal information only for as long as necessary to achieve the purposes for which we collected it, including for the purposes of complying with our legitimate business interests and fulfilling any legal or reporting requirements.

2. To determine the appropriate retention period for personal information, we consider the volume, nature, and confidentiality of the personal information, the potential risk of harm resulting from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and applicable legal requirements.
RECIPIENTS OF PERSONAL INFORMATION
We may share your personal information with the following parties (in accordance with the purposes set out in Appendices 1 and 2):

1. Third-party food and beverage partners: We may share your personal data with third-party partners, such as food and beverage suppliers, to facilitate the processing of orders you place using the Beanshe services app.

2. Service providers and consultants: We may share your personal data with third-party vendors and other service providers who perform services for us or on our behalf. This may include providing professional services such as legal and accounting services, postal services, email or chat services, fraud prevention, web hosting, or providing analytics services.

3. Buyers and third parties in connection with a business transaction: Your personal data may be disclosed to third parties in connection with a transaction such as a merger, sale of assets or shares, reorganization, financing, change of control, or acquisition of all or part of our business.

4. Law enforcement, regulatory bodies, and other parties for legal reasons: We may share your personal data with third parties as required by law or if we reasonably believe that such action is necessary to (i) comply with the law and reasonable requests from law enforcement; (ii) detect and investigate illegal activities and violations of agreements, including our Terms of Service; and/or (iii) exercise or protect the rights, property, or personal safety of the Beanshe services app, its users, or others.

5. Business partners: We may also share your personal information with our business partners so they can provide services, contact you directly with special offers, discounts, or other benefits. In any case, we will take reasonable precautions to ensure that all the aforementioned third parties are obligated to keep any personal data they receive from us confidential.

6. Marketing and Advertising

a) From time to time, we may contact you to provide information about our products and services, including sending you marketing messages and asking you to provide feedback on our products and services.

b) Most of the marketing messages we send will be through the Beanshe services app in the form of push notifications. For some marketing messages, we may use the personal information we collect about you to help us determine the most relevant marketing information to share with you. You can opt out of receiving marketing messages from us by disabling marketing push notifications on the profile settings page in the Beanshe services app (you can enable them again at any time using the same process). We make every effort to promptly process all unsubscribe requests. You cannot opt out of service-related messages (e.g., account verification, transactional messages, changes/updates to features of the Beanshe services app, technical and security notices).

c) We will only send you marketing messages if you have given us your consent. You may withdraw your consent later by updating your preferences through the account profile settings in the Beanshe services app.

STORAGE AND TRANSFER OF YOUR PERSONAL INFORMATION

1. Security. We implement appropriate technical and organizational measures to protect your personal information from accidental or unlawful destruction, loss, alteration, or damage. All personal information we collect will be stored by our cloud hosting provider on secure servers. We will never send you unsolicited emails or contact you by phone asking for your account ID, password, credit or debit card information, or national identification numbers.

2. International transfer of your personal information. The personal information we collect may be transferred to and stored in countries outside the jurisdiction in which you are located, where we and our third-party service providers operate. If you access our Beanshe services from the European Economic Area ("EEA") (and the United Kingdom), your personal information will be processed outside the EEA (and the United Kingdom), including by third-party cloud service providers based in the USA and Russia.

In the case of such transfer, we ensure that:

a) personal data is transferred to countries recognized as offering an equivalent level of protection;

or

b) the transfer is carried out in accordance with appropriate safeguards, such as the standard data protection clauses adopted by the European Commission;

or

c) such transfer shall be made to a third party that is a participant in a compliance scheme recognized by the European Commission as offering adequate protection of the rights and freedoms of data subjects, such as the EU-US Privacy Shield Framework;

or

d) such transfer complies with the requirements of the legislation of the Russian Federation.

If you would like to learn more about these safeguards used, please contact us using the details provided at the end of this Privacy Policy.

EEA USER RIGHTS

If you access our Beanshe services application, under applicable privacy laws you have the following rights regarding your personal information that we hold:

1. Right of Access. The right to obtain access to your personal information along with certain related information.

2. Right to Portability. In certain circumstances, you have the right to obtain a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal data to another person.

3. Right to Rectification. You have the right to have any inaccurate or incomplete personal information we hold about you corrected without undue delay.

4. Right to Erasure. In certain circumstances, you have the right to request that we delete your personal information without undue delay if further processing of that personal information is unwarranted.

5. Right to Restriction. In certain circumstances, you have the right to request that we restrict the purposes for which we process your personal information if continuing to process the personal information in that way is unwarranted, for example, if you contest the accuracy of the personal information.

6. Right to Withdraw Consent. If you have given consent to the processing of your personal data, you have the right to withdraw your consent. If you withdraw your consent, this does not affect the lawfulness of our use of your personal data before your withdrawal.

7. You also have the right to object to any processing based on our legitimate interests if there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.

8. If you wish to exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.

9. You also have the right to lodge a complaint with your local data protection authority. If you are located in the European Union, information on how to contact your local data protection authority is available here.

COOKIES AND SIMILAR TECHNOLOGIES USED IN OUR APPLICATION

1. Our application uses cookies and similar technologies, such as pixels and local storage objects (LSOs) like HTML5 (collectively referred to as "cookies"), to distinguish you from other users of our application. This helps us provide you with a good experience when you browse our application, and also allows us to track and analyze how you use and interact with our application so we can continue to improve it. It also helps us and our advertising partners determine products and services that may interest you so we can display targeted advertising to you.

2. Cookies are pieces of code that allow us to personalize our application by saving your information, such as your user identifier and other preferences. A cookie is a small data file that we transfer to your computer's hard drive for record-keeping purposes.

3. While we strive to respect the privacy preferences of our users, at this time we are unable to respond to "Do Not Track" signals set by your browser.

4. We use the following types of cookies:

a) Strictly necessary cookies. These are cookies that are required for the operation of our Beanshe services application service. They include, for example, cookies that enable you to log into secure areas of our Beanshe services application service, use a shopping cart, or use e-billing services.

b) Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our Beanshe services when they are using it. This helps us to improve the way our Beanshe services works, for example, by ensuring that users are finding what they are looking for easily.

c) Functionality cookies. These are used to recognize you when you return to our Beanshe services application service. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).

d) Targeting cookies. These cookies record your visit to our Beanshe services application service, the pages you have visited, and the links you have followed. We will use this information to make our Beanshe services application service and the advertising displayed on it, as well as marketing messages that we send you, more relevant to your interests. We may also share this information with third parties who provide services to us for this purpose.

Third-party cookies. Please note that advertisers and other third parties may use their own cookie tags when you click on an advertisement or link on our Beanshe services application. These third parties are responsible for setting their own cookie and privacy policies.

1. For more information about the cookies we use in the Beanshe services application, see Appendix 3.

2. The cookies we use are designed to help you make the most efficient use of the Beanshe services application service, but if you do not wish to receive cookies, most browsers allow you to change your cookie settings. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. Please note that if you choose to opt out of all cookies, you may not be able to use all the features of our Beanshe services application service. These settings are usually found in the "options" or "preferences" menu of your browser. To understand these settings, the following links may be helpful; otherwise, you should use the "Help" option in your browser for more detailed information.

a) Cookie settings in Internet Explorer

b) Cookie settings in Firefox

c) Cookie settings in Chrome

d) Cookie settings in the Safari web browser and iOS.

3. For mobile users, your device's operating system has controls that allow you to choose whether to allow cookies or share your advertising identifier with the Beanshe services application or our advertising service providers. To block IDFA on your iOS mobile device, you should follow this path: Settings > General > About > Advertising, then enable "Limit Ad Tracking". To block the Android ID on your Android device, you should follow this path: Google Settings > Advertising, then enable "Opt out of interest-based ads".

4. If you would like to learn more about cookies and other similar technologies, visit www.allaboutcookies.org or the Network Advertising Initiative's online resources at www.networkadvertising.org. We and our third-party partners may also use cookies and tracking technologies for advertising purposes. For more information about tracking technologies, see Section 12 below.

5. Please note that deleting or blocking cookies may not be effective for all types of tracking technologies, such as local storage objects (LSOs) like HTML5.

TRACKING TECHNOLOGIES USED IN OUR EMAILS

1. Our emails may contain tracking pixels that determine whether you have opened the email sent to you and when it happened, how many times you have read it, and whether you have clicked on any links in that email. This helps us assess the effectiveness of our email marketing campaigns, make the emails we send you more relevant to your interests, and understand whether you have opened and read any important administrative emails that we may send you.

2. Most popular email clients allow you to block these pixels by disabling certain external images in emails. You can do this through your email client's settings—they usually give you the option to choose whether emails will display "remote images," "remote content," or "images" by default.

3. Some browsers also provide the ability to download and install extensions that block pixels and other tracking technologies.

INTEREST-BASED ADVERTISING

1. We participate in interest-based advertising and use third-party advertising companies to display targeted advertising to you based on your browsing history and use of Beanshe services. We may share or allow third-party online advertising networks, social media companies, and other third-party services to collect information about your use of Beanshe services over time so that they can play or display ads on Beanshe services, on other websites, in applications or services that you may use, and on other devices that you may use.

2. Typically, but not always, this information is collected through cookies and similar tracking technologies. These third parties may collect, or we may share, mobile identifiers such as the Identifier for Advertisers for iOS (IDFA), Google Advertising ID, as well as your device's IP address, information about other applications on your device, your location, information about your use of the Beanshe services application, your email address or hashed data, and information about which ads you have seen or clicked on.

3. We and our third-party partners use this information to make the advertising you see online more relevant to your interests, as well as to provide services related to advertising such as reporting, attribution, analytics, and marketing research.

4. We may also use certain forms of display advertising and other advanced features through Google Universal Analytics, such as remarketing with Google Analytics, Google Display Network Impression Reporting, integration with DoubleClick Campaign Manager, and Google Analytics Demographics and Interests Reporting. These features allow us to use first-party cookies (e.g., Google Analytics cookies) and third-party cookies (e.g., DoubleClick advertising cookies) or other third-party cookies together to inform, optimize, and display ads based on your past visits to the Beanshe services application. You can manage your advertising preferences or opt out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences, or by visiting the NAI online resources at http://www.networkadvertising.org/choices.

5. We and our third-party partners may also link your various devices so that content you see on one device can lead to relevant advertising on another device. We do this by collecting information about each device you use when you log in to the CBeanshe services application. We may also work with third-party partners who use tracking technologies or apply statistical modeling tools to determine whether two or more devices are linked to a single user or household. We may jointly use a common account identifier (e.g., user ID) with third-party advertising partners to help recognize you across different devices. We and our partners may use this cross-device connection to display interest-based advertising and other personalized content to you on your devices, to perform analytics, and to evaluate the effectiveness of our advertising campaigns.

6. You can limit the use of these identifiers for interest-based advertising on a particular device through your device settings by selecting "Limit Ad Tracking" (iOS) or "Opt out of Interest-Based Ads" (Android). You can also opt out of some, but not all, interest-based ads served by mobile advertising networks by visiting http://youradchoices.com/appchoices and downloading the AppChoices mobile application.
7. To learn more about interest-based advertising and how you can opt out of certain types of such advertising, please visit:

a) Network Advertising Initiative's online resources at http://www.networkadvertising.org/choices

b) DAA resources at www.aboutads.info/choices; and/or

c) Your Online Choices at www.youronlinechoices.eu.

1. Please note that opting out of interest-based advertising through NAI and DAA or the Your Online Choices online resources will opt you out of interest-based advertising only in that specific browser or on that device, but you may still receive interest-based ads on other devices. You will need to opt out on each browser or device that you use.

2. Some of these opt-outs may not be effective if your browser is not set to accept cookies. If you delete cookies, change your browser settings, switch browsers or devices, or use a different operating system, you will need to opt out again.

3. Please note that opting out of interest-based advertising does not mean that you will no longer see advertising on your device—it simply means that the ads will no longer be tailored to your interests.

CONTROL OVER YOUR INFORMATION

You can update your profile information, such as contact information, and modify certain data-sharing settings on your account page or by sending us an email at info@beanshe.com.

LINKS TO THIRD-PARTY WEBSITES

The Beanshe Services application may, from time to time, contain links to and from third-party websites, including websites of other users, our partner networks, advertisers, merchant partners, news outlets, retailers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility for their policies. Please check the individual policies before submitting any information to these websites.

OUR POLICY REGARDING CHILDREN

If we need to provide you with information about anything, whether for legal, marketing, or other business purposes, we will choose the best way to contact you, in our opinion. We usually do this by email or by posting a notice in the Beanshe Services application. The fact that we may send you notifications does not prevent you from opting out of certain types of contacts, as described in this Privacy Policy.

CONTACTING

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us at info@beanshe.com.

NOTICE TO YOU

If we need to provide you with information about anything, whether for legal, marketing, or other business purposes, we will choose the best way to contact you, in our opinion. We usually do this by email or by posting a notice in the Beanshe Services application. The fact that we may send you notifications does not prevent you from opting out of certain types of contacts, as described in this Privacy Policy.

CONTACT US

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us at info@beanshe.com.