Public Offer for the Remote Sale of Goods
Version dated 13.03.2025

Terms
Offer
the Company's proposal to the Buyer to conclude an Agreement under the conditions set forth in this document for the purpose of purchasing Goods in Cafés
Agreement
retail purchase and sale agreement concluded between the Buyer and the Seller
Company
Riva Capital LLC and any affiliated or related party companies and group of companies
Buyer
a person intending to order or purchase, or ordering, purchasing, or using Goods for personal, family, household, or other needs not related to the conduct of entrepreneurial activities
Café
Independent legal entities – Seller's clients, using Seller's services to attract buyers, as well as manufacturing Goods for Buyers. The addresses of the Cafés are specified in the Mobile Application
Goods
products of the Cafés
Mobile Application
the mobile application “Beanshe”, owned by the Company (regardless of platform)
Personal Account
Buyer's account in the Mobile Application, which contains the Buyer's personal data, as well as other information related to the use of the Mobile Application

1. General Provisions
1.1. The terms of the Offer apply to orders in the Mobile Application, unless otherwise expressly provided by the Offer.
1.2. The Buyer is obliged to familiarize themselves with the following information:
a) The Offer;
b) Information specified in the Mobile Application regarding the Goods;
c) Terms of participation in the Bonus Program;
d) User Agreement;
e) Personal Data Processing Policy.
1.3. The Seller has the right to make changes to the Offer. The Buyer independently monitors such changes.
1.4. The Seller and the Buyer guarantee that they have legal capacity and capability, as well as all the rights necessary to conclude and execute the Agreement.
1.5. By paying for the Goods order, the Buyer confirms that they have fulfilled the obligations provided for in clause 1.2 of the Offer and agree to the terms of the Offer.
1.6. The Agreement is considered concluded from the moment the Seller receives a message about the Buyer's intention to purchase the Goods.
1.7. The offer to conclude the Agreement is valid indefinitely.
1.8. The Café is a catering enterprise.
1.9. The relations arising between the Buyer and the Cafés on the basis of the Agreement are governed by the Rules for the Provision of Catering Services approved by the Decree of the Government of the Russian Federation dated September 21, 2020 No. 1515, and other regulatory legal acts regulating the activities of catering enterprises.

2. Subject
2.1. The Seller sells the Café's Goods presented in the Mobile Application, and the Buyer pays for and accepts the Goods in accordance with the terms of the Offer.

3. Information about the Goods
3.1. Price
3.1.1. The Seller unilaterally determines the Prices of the Goods and indicates them in the Mobile Application.
3.1.2. The price of the Goods ordered by the Buyer after its payment in the Mobile Application does not change.
3.2. Assortment
3.2.1. The Goods presented in the Mobile Application and in the Café may differ.
3.2.2. The Buyer can order only those Goods that are available at the Café and specified by the Seller at the time of placing the order in the Mobile Application.
3.3. Quality and Appearance
3.3.1. The Goods may differ from the images in the Mobile Application and in the Café.
3.3.2. The consumer properties of the Goods are indicated in the Mobile Application.
3.3.3. The Buyer has the right to change the composition of the Goods if there is a technical possibility in the Mobile Application and in the Café. In this case, the price of the Goods:
a) increases if the Buyer added ingredients to the composition of the Goods;
b) does not change if the Buyer removed ingredients from the composition of the Goods.
3.4. Transfer of Risk of Accidental Loss
3.4.1. The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment the Buyer receives the Goods in the Café.

4. Placing an Order for Goods
4.1. Order Procedure
4.1.1. The Buyer places an order in the Mobile Application by filling out an electronic order form.
4.1.2. The Buyer is obliged to provide reliable data necessary and sufficient for the execution of the Agreement.
4.1.3. To place an order in the Mobile Application, the Buyer creates an account in accordance with the User Agreement.
4.1.4. If questions arise about the Goods, the order procedure, or payment for the Goods, the Buyer has the right to contact the Seller by email at info@beanshe.com or through the technical support messengers directly in the Mobile Application to obtain information.
4.1.5. After placing the order, a number is assigned to the Buyer's Order.
4.2. Change of Order Composition
4.2.1. The Buyer is not entitled to change the composition of the order after it has been placed in the Mobile Application.

5. Preservation of Correspondence History and Audio Recording of Telephone Conversations
5.1.1. When consulting the Client in a telephone call, the Seller records the telephone conversation with the Buyer. The Buyer has the right to refuse the recording of the telephone conversation by terminating it.
5.1.2. The Seller preserves the history of correspondence with the Buyer in communication channels without obtaining the Buyer's consent to perform the specified action.
5.1.3. The Seller uses the audio recording of the telephone conversation and the correspondence history with the Buyer for the execution of the Agreement and evaluation of the quality of services provided.

6. Absence of Goods
6.1.1. When the Café has run out of Goods or does not have the necessary quantity (or assortment) of the Goods ordered by the Buyer, the Seller informs the Buyer about this via a notification in the application before the start of preparing the Buyer's order.
6.1.2. In the case provided for in clause 4.9 of the Offer, the Buyer has the right to agree to accept the Goods in a different quantity or assortment or cancel their order of Goods.
6.1.3. In the absence of a response from the Buyer, the Seller has the right to cancel the Buyer's order in full.

7. Temporary Suspension of Order Acceptance
7.1.1. The Seller has the right to suspend the acceptance of Goods orders in case of a large number of Goods orders, and/or in case of technical malfunctions preventing the acceptance of Goods orders, and/or absence of ingredients necessary for the production of Goods.
7.1.2. To receive information about the resumption of the Goods ordering process, the Buyer should update the Mobile Application.

8. Payment for Goods
8.1.1. Payment for Goods by the Buyer is made in Russian rubles using bank cards: Visa, MasterCard, "Mir" (if technically possible) in the Mobile Application.
8.1.2. To make a payment after placing an order, the Buyer clicks the "To Pay" button.
8.1.3. Payment transactions with bank cards are carried out using 3DSecure protection technologies. The procedure for making the payment is as follows:
a) The Seller redirects the Buyer to a payment page containing a form for entering card details;
b) The Buyer enters the following information: card number, card expiration date, CVC or CVV values, special password to confirm the payment;
c) The Seller processes the order and transmits information about it to the bank.
8.1.4. Information about the transaction is transmitted to the bank.
8.1.5. If the payment is approved by the bank, the Seller and the Buyer receive confirmation.
8.1.6. If the bank declines the payment transaction, this information will be communicated to the Buyer and the Seller.
8.1.7. Processing of the bank-approved payment transaction for the order is carried out automatically no later than the next business day after the day the transaction was made.
8.1.8. If problems arise with the payment of the order on the bank's page using a bank card or a saved bank card, the Buyer can contact JSC "TBank" by phone: 8 (800) 333-33-33.
8.1.9. After receiving payment, the Seller confirms the Order to the Café, and the Café assembles the order and delivers it at the time chosen by the Buyer.
8.1.10. The Buyer has the right to save card data for payment of future orders. In this case, the card data is stored on the side of payment providers and used to make payments without authorization via the secure 3DSecure authorization protocol (the Buyer does not enter a special password to confirm payment) and without entering the CVC or CVV value.
8.1.11. Payment of the order in cash is not provided.
8.1.12. The Seller determines the available method of payment for Goods at a particular point in time, taking into account technical, temporal, material, and/or other factors. The Seller has the right to change the method of payment.
8.1.13. The Buyer is obliged to pay for the order with their own funds and using bank cards belonging to the Buyer. The Seller does not verify the ownership of a specific bank card by the Buyer and is not responsible for the fact of payment with a bank card not belonging to the Buyer.

9. Cash Receipts
9.1.1. The issuance of a cash receipt in electronic form is carried out at the Buyer's request to the Seller at the email address nfo@beanshe.com, provided the Buyer has informed the Seller of their email address in the Mobile Application before placing the order.

10. Refund of Funds
10.1. The Buyer has the right to contact the Seller with a request to cancel the transaction when paying for the order by non-cash settlement with a bank card, before receiving a notification about the "start of order preparation" in the Café.
10.2. The Seller makes a decision on the refund of funds taking into account the requirements of the legislation of the Russian Federation and all existing circumstances.
10.3. If the Seller has decided to refund the funds, the Seller returns them within 10 (ten) business days from the date of receiving the Buyer's request.

11. Order Evaluation
11.1. When placing an order through the Mobile Application after payment for the Goods, the Buyer has the right to evaluate the Goods and the execution of the order in the Mobile Application.

12. Buyer Notifications

12.1. The Seller (or another person on behalf of the Seller) informs the Buyer about the order they have placed, its composition, the stages of its processing, and the readiness of the order by:
a) sending service messages (including push notifications);
b) sending service notifications in messengers and by phone.
12.2. The Buyer may decline service messages and notifications by phone. In such a case, the Seller's obligation to notify the Buyer is considered duly fulfilled.

13. Receipt of Goods
13.1. The Buyer receives the Goods directly at the Café located at the address specified by the Buyer in the Mobile Application when placing the order.
13.2. The Buyer receives the Goods in accordance with the working hours of the Café indicated in the Mobile Application.
13.3. The Seller is not considered to have delayed the delivery if the violation of the terms of transfer of the Goods to the Buyer occurred due to force majeure circumstances or through the fault of the Buyer.

14. Return and Exchange of Goods
14.1. The return of Goods of proper quality is not allowed. The Goods have individually determined properties and can be used exclusively by the Buyer who purchased them.
14.2. In case of receiving defective Goods or a discrepancy between the received Goods and those ordered, the Buyer has the right to demand within the shelf life of the Goods:
a) replacement of such Goods with Goods of proper quality at the Café;
b) a refund of the monies paid for the Goods.

15. Liabilit
15.1. The Seller is not liable:
a) for damage caused to the Buyer due to improper use of the Goods by them;
b) for the loss of consumer properties of the Goods in case the Buyer does not comply with the specified periods of consumption and storage conditions of the Goods;
c) for losses of the Buyer arising as a result of incorrect data entry when placing an order.
15.2. If the Buyer abuses consumer rights, including but not limited to situations where the Buyer refuses to accept and/or pay for the ordered Goods, the Seller has the right to exercise their right to self-defense.
15.3. The Buyer and/or Seller are released from liability for non-fulfillment of their obligations under the Offer if this was caused by force majeure circumstances. Force majeure circumstances mean extraordinary events and circumstances that the Buyer and the Seller could neither foresee nor prevent by reasonable means.