PUBLIC OFFER (B2C)
for Remote Sale of Goods via the «Beanshe» Mobile Application
Moscow
Revision dated March 23, 2026

Limited Liability Company «RIVA Capital» (hereinafter referred to as the «Operator»), represented by General Director Olga A. Mashorina, acting on the basis of the Charter, hereby publishes this Offer addressed to an unlimited number of individuals (hereinafter referred to as the «Buyer») to conclude a retail sale and purchase agreement for goods sold by the Establishments — partners of the Operator, under the terms set forth below.

1. TERMS AND DEFINITIONS
1.1. Offer – this document constituting a public offer of the Operator to individuals to conclude a retail sale and purchase agreement for goods of the Establishments by remote means.
1.2. Acceptance – full and unconditional acceptance of the Offer by paying for an order in the mobile application.
1.3. Operator – RIVA Capital LLC, the owner and administrator of the «Beanshe» mobile application, providing the technical capability to conclude agreements between the Buyer and the Establishment.
1.4. Establishment – a legal entity or individual entrepreneur that has entered into an agreement (B2B offer) with the Operator and sells goods (food service products) via the application.
1.5. Buyer – an individual placing orders for goods in an Establishment via the «Beanshe» mobile application for personal, family, household or other non-business purposes.
1.6. Mobile Application – the «Beanshe» software (available in the App Store and Google Play), enabling Buyers to review the assortment of coffee shops, place and pay for orders.
1.7. Personal Account – the Buyer’s account in the mobile application containing personal data, order history and settings.
1.8. Goods – food service products (beverages, food, confectionery) sold by the Establishment, information about which is available in the Mobile Application.
1.9. Order – the Buyer’s request оформленный via the Mobile Application to purchase Goods from a selected Establishment, including composition, quantity and total price.
1.10. Fiscal Receipt – an electronic fiscal document generated by the Operator in accordance with Federal Law No. 54-FZ upon payment of the order by the Buyer.
2. GENERAL PROVISIONS
2.1. This Offer is addressed to an unlimited number of individuals and is valid indefinitely.
2.2. The Operator may amend this Offer unilaterally. Amendments take effect upon publication of a new version at:
https://beanshe.com/public-offer-en or in the Mobile Application.
2.3. Before placing an order, the Buyer shall ознакомиться with:

• the terms of this Offer;
• information about the Goods (composition, weight, calories, price) in the Mobile Application;
• the Personal Data Processing Policy.

2.4. A retail sale and purchase agreement between the Buyer and the Establishment is deemed concluded upon receipt by the Operator of confirmation of payment of the Order (Acceptance).
2.5. The relations arising between the Buyer and the Establishment shall be governed by the Rules for Public Catering Services approved by Resolution of the Government of the Russian Federation No. 1515 dated September 21, 2020, as well as other applicable laws on catering and consumer protection.

3. PRODUCT INFORMATION
3.1. Price
3.1.1. Prices for Goods are determined solely by the Establishment and indicated in the Mobile Application.
3.1.2. The price of Goods does not change after payment in the Mobile Application.
3.2. Assortment
3.2.1. Goods available in the Mobile Application and in the Establishment may differ.
3.2.2. The Buyer may order only Goods available at the Establishment at the time of placing the Order.
3.3. Quality and Appearance
3.3.1. Goods may differ from images shown in the Mobile Application and at the Establishment.
3.3.2. Consumer properties of Goods are indicated in the Mobile Application.
3.3.3. The Buyer may modify the composition of Goods where technically possible. In such case:
a) the price increases if ingredients are added;
b) the price does not change if ingredients are removed.
3.4. Transfer of Risk
3.4.1. Risk of accidental loss or damage to the Goods transfers to the Buyer upon receipt of the Goods at the Establishment

4. ORDER PLACEMENT PROCEDURE
4.1. The Buyer creates a Personal Account providing accurate personal data.
4.2. After selecting an Establishment and Goods, the Buyer places an Order.
4.3. The Buyer pays for the Order using available cashless methods (bank cards, fast payment system, etc.).
4.4. Successful payment confirms the conclusion of the agreement. The Order is assigned a unique number displayed in the Personal Account.
4.5. For questions regarding Goods or ordering, the Buyer may contact:
info@beanshe.com or support chat within the application.
4.6. The Buyer may not modify the Order after it has been placed.

5. PRICE AND PAYMENT
5.1. Prices are indicated in Russian rubles and include all taxes.
5.2. The final Order price is calculated automatically based on selected Goods and applicable discounts.
5.3. Payment is made at the time of placing the Order via the integrated payment service.
5.4. The Operator is not the recipient of funds. Payments are processed via a partner bank and transferred to the Establishment minus commissions.
5.5. Fiscalization is performed by the Operator in accordance with Federal Law No. 54-FZ. Receipts are sent to the Buyer’s email and available in the application.
5.6. In case of payment issues, the Buyer may contact TBank JSC: 8 (800) 333-33-33.
5.7. The Buyer may save card details for future payments. Data is stored by payment providers and processed without repeated authorization (3D Secure / no CVV input).
5.8. Cash payments are not available.
5.9. The Operator determines available payment methods and may change them.
5.10. The Buyer must use their own funds and payment cards. The Operator does not verify card ownership.

6. ORDER COLLECTION
6.1. After payment, the Order is confirmed and prepared by the Establishment. The Buyer collects the Order independently.
6.2. Preparation time is determined by the Establishment and shown in the app. Status updates are sent via push notifications.
6.3. Upon receipt, the Buyer must verify the Order.
6.4. Risk transfers at the moment of delivery at the Establishment.
6.5. Incorrect Order Status Display.
6.5.1. If the Buyer discovers that the status of their Order in the Mobile Application is displayed incorrectly (for example, the order is marked as “completed” or “collected” although it has not actually been received), the Buyer is entitled to notify the Operator’s support team (via the Mobile Application or messaging services) for clarification and correction. The notification must include the Order number and, preferably, a screenshot of the status.
6.5.2. If the incorrect status occurred due to the fault of the coffee shop staff and the Buyer did not notify the Operator’s support team within 24 (twenty-four) hours from the moment they became aware or should have become aware of the incorrect status, the Operator reserves the right not to compensate the Buyer for any losses related to such Order (including, but not limited to, the cost of undelivered goods), except where such refusal would contradict mandatory provisions of the consumer protection laws of the Russian Federation.
6.5.3. The recommended method of notification is via the built-in chat in the Mobile Application.

7. RIGHTS AND OBLIGATIONS
7.1. Operator shall:

• ensure availability of the application (except maintenance);
• process payments and fiscal receipts;
• provide technical support.

7.2. Operator may:

• suspend orders due to technical or operational reasons;
• block Buyer accounts in case of abuse or fraud;
• modify the application functionality.

7.3. Buyer shall:

• provide accurate data;
• pay for Orders;
• comply with order collection rules.

8. RETURNS AND REFUNDS
8.1. Goods of proper quality made to order are non-returnable (Article 26.1 of the Law on Consumer Protection).
8.2. If Goods are defective, the Buyer may:

• request replacement;
• request a refund.

8.3. Refunds are processed within 10 business days after approval.

9. LIABILITY
9.1. The Operator is not liable for:

• quality or safety of Goods;
• losses due to inaccurate Buyer data;
• failures caused by third parties.

9.2. The Establishment is responsible for Goods quality.
9.3. The Operator is not liable in case of force majeure.

10. CONFIDENTIALITY AND PERSONAL DATA
10.1. Personal data is processed in accordance with Federal Law No. 152-FZ and the Privacy Policy: https://beanshe.com/privacypolicy-en
10.2. The Operator may send service notifications. Marketing messages may be declined.

11. FINAL PROVISIONS
11.1. Disputes with the Operator shall be resolved through claims procedure (15 business days), then in court in Moscow.
11.2. Disputes with the Establishment are resolved under consumer protection law.

OPERATOR DETAILS
RIVA Capital LLC
TIN 9715290858
KPP 771501001
OGRN 1177746082931
Address: 16/6 Sushchevsky Val St., Moscow, 127018, Russia
E-mail: info@riva.capital, all@beanshe.com