User Agreement Beanshe Expert
dated November 28, 2025

This public offer (the "Offer") is addressed to an unlimited number of persons, each individually referred to as the "Customer", and constitutes an official offer made by Limited Liability Company "RIVA Capital" (LLC "RIVA Capital"), hereinafter the "Contractor", acting through its General Director Olga A. Mashorina, acting on the basis of the Charter, to enter into an agreement for connection to and granting access to the Beanshe platform (the "Agreement") on the terms set out herein, pursuant to Clause 2 of Article 437 of the Civil Code of the Russian Federation.

1. TERMS AND DEFINITIONS
1.1 "Offer" means this public offer agreement titled "Offer for the Provision of Services for Connection to and Granting Access to the Beanshe Platform", published on the Internet and addressed to an unlimited number of persons.
1.2 "Acceptance" means the Customer’s full and unconditional acceptance of the Offer by performing actions evidencing acceptance, including (without limitation) providing required information and details necessary to conclude and perform the Agreement and commencing actual use of the Beanshe platform functionality.
1.3 "Beanshe Platfor" or "Platform" means the information system comprising the "Beanshe" application, the "Beanshe Expert" application, and the "Beanshe" module integrated into automation systems for food service enterprises, which provides intermediation between the Venue and the Buyer and enables ordering, payment, and management of interactions between them.
1.4 "Personal Account" means the Customer’s protected personal area on the Platform used to manage the venue profile, catalog/menu, and orders.
1.5 "Venue" means the facility(ies) owned or otherwise lawfully used by the Customer for the sale of coffee products and other goods.
1.6 "Buyer" means an individual using the "Beanshe" application to place orders for goods at a Venue.
1.7 "Reporting Period" means a calendar month during which the Services are provided.
1.8 "Order" means an electronic instruction of the Buyer containing a request to manufacture, supply, or sell specific goods and/or services through the Platform.
1.9 "Report" means a set of data reflecting the financial relationship between the Customer and the Contractor, including payments, mutual settlements, and the cost of Services, in the form provided by the partner bank.
1.10 "Authorization Data" means the credentials required to access the Personal Account.
1.11 "Technical Support" means consulting and assistance provided by the Contractor to the Customer regarding use of the Services.
1.12 "Support Service" means the Contractor’s support unit providing Technical Support during the working hours and via the channels published on https://beanshe.com, by phone +7 (917) 520-99-66, and via the following links: https://t.me/m/u3CY0N3uNGE6 and https://wa.me/message/WQKZKLTTNXSDB1.
1.13 "Domain Page(s)" means information about the Platform made available on the Internet under the beanshe.com domain.
1.14 "Customer Catalog (Menu)" or "Catalog" means the list of goods offered by the Customer, including descriptions (composition, volume, calories, etc.), prices, and other material information provided by the Customer for placement on the Platform.
1.15 "Content" means any information (including text, images, audio, and/or video) concerning goods and/or services provided by the Customer for publication on the Platform.
1.16 "Contractor" means Limited Liability Company "RIVA Capital" (LLC "RIVA Capital" ), registered address: 127018, Moscow, внут.тер.г. municipal district Maryina Roshcha, Suschevsky Val St., 16/ building 6, INN 9715290858, KPP 771501001, OGRN 1177746082931, the owner and operator of the Platform.
1.17 "Customer" means a legal entity, individual entrepreneur, or self-employed person who has completed the connection procedure and provides its Catalog on the Platform for subsequent sale to Buyers.
1.18 "Trial Period” or "Trial Mode" means a one-month period during which the Customer may test the Services without the Contractor charging its service fee; however, payment system/bank commissions for Buyer-Customer transactions, as well as discounts and privileges granted during such period, are borne by the Customer unless otherwise agreed.

2. SUBJECT OF THE AGREEMENT
2.1 The Contractor shall provide the Customer with services for connecting the Venue(s) to the Platform and granting access to the Platform and related functionality (the"Services"), and the Customer shall accept and pay for the Services in accordance with this Agreement and its appendices.
2.2 The Services include, without limitation: (a) connecting the Venue to the Platform; (b) granting access to the Personal Account; (c) providing Technical Support; (d) providing software updates; (e) integrating with the Venue’s accounting system; (f) generating and processing Orders; (g) working with the customer database; and (h) displaying the Venue on a map within the "Beanshe" application.
2.3 Any services not expressly listed in Clause 2.2 shall be provided only under a separate written addendum executed by the Parties specifying the scope, description, and price of such services.
2.4 The Trial Period is one (1) month from the date the Agreement is concluded in accordance with Section 3.

3. TERM OF THE AGREEMENT
3.1 The Customer is deemed to have accepted this Offer by performing acceptance actions, including (without limitation) checking a box such as "I agree to the terms" and clicking "Join"/"Accept", and/or by commencing actual use of the Platform for purposes contemplated by this Agreement.
3.2 Acceptance constitutes full and unconditional agreement with all terms of this Agreement, without any reservations or exceptions.
3.3 The Agreement is deemed concluded upon Acceptance and remains in force for three hundred sixty-five (365) calendar days.
3.4 Unless either Party provides written notice of termination at least thirty (30) calendar days prior to the expiration of the then-current term, the Agreement shall automatically renew for the same term on the same conditions.
3.5 Either Party may terminate the Agreement by providing the other Party with written notice at least thirty (30) calendar days prior to the proposed termination date, unless a different procedure is set out for the Trial Period in Appendix No. 1.

4. FEES AND PAYMENT
4.1 Buyer payment methods, and interactions with payment service providers and banks, may be governed by separate agreements (e.g., acquiring or agency agreements) that form an integral part of this Agreement where applicable.
4.2 The Customer acknowledges and agrees that payments made by Buyers for Orders placed through the Platform may be processed by payment service providers, including banks and payment agents.
4.3 The Contractor’s remuneration is withheld from Buyer payments prior to transferring the remaining funds to the Customer, in the amounts, on the dates, and on the terms set forth in Appendix No. 1 (Financial Terms and Settlement Procedure), which forms an integral part of this Agreement.
4.4 Unless otherwise agreed in writing, the Customer is solely responsible for taxation matters (including calculation and payment of taxes and fees related to sales) and for compliance with applicable fiscal cash-register requirements.
4.5 The Customer’s payment obligation to the Contractor is deemed fulfilled when funds are credited to the Contractor’s settlement account, except where withholding is performed from Buyer payments as described above.

5. RIGHTS AND OBLIGATIONS OF THE PARTIES
5.1. Contractor’s Obligations
5.1.1 Provide the Services in accordance with this Agreement, Appendix No. 1 (Financial Terms and Settlement Procedure), Appendix No. 2 (Order Fulfillment Regulations), and the Contractor’s privacy policy available at https://beanshe.com/privacypolicy-ru.
5.1.2 Notify the Customer at least twenty-four (24) hours in advance (by electronic means) of scheduled technical works that may interrupt the Services.
5.1.3 Provide Technical Support during business days from 09:00 to 18:00 Moscow time (MSK), in accordance with Support Service procedures.
5.1.4 Provide the Customer with the data necessary to use the Services (including access credentials) in accordance with this Agreement.
5.1.5 Maintain records of Services provided, reflect receipt and debiting of funds in a timely manner, and provide Reports as required.
5.1.6 Inform the Customer of material changes in the Services, including new services and products.
5.1.7 Keep confidential the Customer’s confidential information obtained in connection with performance of this Agreement, subject to applicable law.
5.1.8 Perform other obligations arising under this Agreement and applicable laws of the Russian Federation.

5.2. Contractor’s Rights
5.2.1 Require payment for the Services in accordance with this Agreement and Appendix No. 1.
5.2.2 Verify the Customer’s compliance with this Agreement and its appendices.
5.2.3 Modify technical properties and characteristics of the Services without prior notice, provided such modifications do not (a) interrupt service provision; (b) increase the Customer’s costs against its will; and (c) worsen consumer properties of the Services.
5.2.4 Engage third parties to perform its obligations, remaining fully responsible for their actions.
5.2.5 Suspend the Services in whole or in part and/or block access to the Personal Account in the following cases: (a) on the basis of an official instruction of an authorized state body in accordance with applicable Russian law; (b) if there are grounds to suspect that third parties have unlawfully gained access to the Customer’s Personal Account; (c) if the Customer performs actions aimed at disrupting the normal functioning of elements of the Internet; or (d) if there are grounds to suspect, or if the Customer carries out, other actions expressly prohibited by this Agreement or not contemplated by it but containing elements of an administrative offence or criminal offence, or otherwise infringing rights and legitimate interests of third parties.
5.2.6 Suspend Services for the time required to conduct preventive (scheduled) works on the Contractor’s networks and facilities.
5.2.7 Provide Trial Mode at its discretion on the terms of this Agreement and unilaterally terminate Trial Mode at any time without prior notice; Trial Mode does not create financial obligations regarding service quality or service level beyond those mandated by applicable law.

5.3. Customer’s Obligations
5.3.1 Use the Services in compliance with this Agreement and its appendices.
5.3.2 Provide Buyers with privileges/promotions as applicable and as described in Appendix No. 1 during the Trial Period.
5.3.3 Timely accept and pay for the Services in the amounts and within the time limits established by this Agreement and Appendix No. 1.
5.3.4 Provide information reasonably required by the Contractor to perform the Services.
5.3.5 Maintain operational technical resources/equipment necessary to use the Services.
5.3.6 Provide the Contractor with reasonable access to verify compliance with this Agreement during use of the Services.
5.3.7 Maintain confidentiality of Authorization Data and bear all risks and consequences of loss or compromise of such data.
5.3.8 Ensure the accuracy and timeliness of information and materials placed in the Personal Account; promptly notify the Contractor of any changes to the Customer’s details.
5.3.9 Upon request, provide documents and information necessary for the Contractor’s performance of this Agreement.
5.3.10 Not copy, reproduce, transfer to third parties, or use for commercial purposes any information or materials obtained through the Services without the Contractor’s prior written consent, except as expressly permitted by this Agreement or applicable law.
5.3.11 Monitor the Customer’s registered email address for communications and timely respond to Buyer claims: (a) within twenty-four (24) hours of a claim sent by email; and (b) within twenty-four (24) hours of a claim submitted via the Beanshe application. If no response is provided within the specified time, the claim is deemed accepted to the extent stated therein, except where Russian law provides otherwise.
5.4. Customer’s Rights5.4.1 Require the Contractor to provide the Services in accordance with this Agreement.
5.4.2 Terminate the Agreement unilaterally at any time, provided all Services rendered have been paid and no outstanding debt remains, by providing written notice at least thirty (30) calendar days prior to termination, unless Appendix No. 1 provides a different termination procedure during the Trial Period.
5.4.3 Use the Services within the scope of this Agreement.
5.4.4 Receive Technical Support under the terms of this Agreement.

6. SERVICE DELIVERY AND ACCEPTANCE
6.1 The Service commencement date is the date the Customer is granted the ability to activate the Services in the Personal Account.
6.2 The Parties agree that document exchange may be performed via electronic document management using electronic signatures in accordance with applicable Russian law, including the Civil Code of the Russian Federation, the Tax Code of the Russian Federation, Federal Law No. 63-FZ dated 6 April 2011 “On Electronic Signature,” and Order of the Ministry of Finance of the Russian Federation No. 174n dated 10 November 2015.
6.3 The procedure for delivery and acceptance of Services is governed by Appendix No. 1, which forms an integral part of this Agreement.
6.4 The Parties agree that Article 317.1 of the Civil Code of the Russian Federation does not apply to relations arising from this Agreement.

7. INTELLECTUAL PROPERTY AND CONFIDENTIALITY
7.1 The Contractor may own patents, patent applications, trademarks, copyrights and related rights, and other exclusive or non-exclusive intellectual property rights relating to the Platform content and/or software used to provide the Services.
7.2 Access to the Contractor’s website pages and Domain Pages does not grant the Customer any license or other rights to use the Contractor’s intellectual property except as expressly set forth herein. All rights not expressly granted are reserved by the Contractor.
7.3 Any software available for download from the Contractor’s website or Domain Pages is the intellectual property of the Contractor and/or its partners.
7.4 The Customer shall not copy, modify, compile, translate, digitally transform, or otherwise exploit the Platform or any software accessed through the Services without the Contractor’s prior written consent.
7.5 Use of materials from the Contractor’s website or Domain Pages requires the Contractor’s prior written consent and inclusion of a mandatory active link to the Contractor’s website/Domain Pages.
7.6 All terms of this Agreement and any information and data obtained by the Parties in connection with performance of the Agreement are confidential and shall not be disclosed to third parties, except where disclosure is required by law to competent authorities.
7.7 Each Party shall protect confidential information using measures at least as protective as those it uses to protect its own confidential information.

8. LIABILITY
8.1 The Parties are liable for non-performance or improper performance of obligations under this Agreement in accordance with this Agreement and applicable laws of the Russian Federation.
8.2 The Customer is solely responsible for safeguarding Authorization Data and preventing access by third parties.
8.3 The Contractor is not liable for losses incurred by the Customer due to loss or compromise of Authorization Data where caused by the Customer.
8.4 The Customer is responsible for the accuracy of details specified in the Personal Account (including postal address, email address, and other contact information). The Customer updates such information independently or may request updates from the Contractor in writing.
8.5 The Customer bears full responsibility for the content of advertising messages.
8.6 The Customer bears responsibility for inclusion in advertising messages of information that violates applicable law.
8.7 The Contractor is not liable for inability to provide Services due to issues with the Customer’s equipment or resources.
8.8 Upon receipt of a substantiated written complaint regarding the Contractor’s actions/inactions, the Contractor shall remedy deficiencies within a reasonable timeframe agreed by the Parties.
8.9 Payment of penalties or compensation of losses does not release either Party from performance of its obligations.
8.10 To the maximum extent permitted by law, the Contractor shall not be liable for any losses, including (without limitation) loss of income, profit, expected savings, business activity, or reputation.

9. CONTENT REQUIREMENTS AND RESPONSIBILITY
9.1 The Customer warrants that any Content placed on the Platform (including texts, photos, product descriptions, promotions, discounts, etc.) does not infringe third-party rights and complies with applicable laws of the Russian Federation (including, without limitation, does not contain extremist materials, prohibited goods, or copyrighted materials used without permission).
9.2 The Customer is solely responsible for the accuracy and completeness of information placed on the Platform and shall timely update the Catalog by submitting changes to Technical Support.
9.3 The Contractor may conduct automated and/or manual moderation of Content and may remove or block Content without prior notice if it violates applicable law, this Agreement, or generally accepted standards of business ethics.
9.4 If government authorities issue orders or third parties submit claims regarding the Customer’s Content, the Customer shall independently resolve such claims and indemnify the Contractor and third parties for any losses arising in connection therewith (where permitted by law).

10. FORCE MAJEURE
10.1 Neither Party shall be liable for total or partial non-performance caused by force majeure circumstances. Force majeure includes earthquakes, floods, fires, epidemics, transport accidents, wars and other military actions, embargoes, and other extraordinary circumstances arising after conclusion of the Agreement that directly affect performance and could not reasonably have been foreseen or prevented.
10.2 The affected Party shall promptly notify the other Party of the occurrence, nature, and expected duration of such circumstances. Force majeure must be confirmed by a competent authority of the territory where it occurred.
10.3 If notice is not provided as soon as practicable, the affected Party loses the right to rely on force majeure as justification unless the circumstances made notice impossible.
10.4 If force majeure occurs and the affected Party complies with Clause 10.2, the performance period is extended by the duration of the force majeure and a reasonable time to eliminate its consequences.
10.5 If force majeure lasts more than three (3) months, either Party may terminate the Agreement; in such case the Agreement is deemed terminated.
10.6 No Party may claim penalties, interest, or other compensation for delays or non-performance caused by force majeure, nor claim damages associated with such circumstances.

11. DISPUTE RESOLUTION
11.1 The Parties shall endeavor to resolve disputes through negotiations.
11.2 If negotiations fail, disputes shall be resolved in a mandatory pre-trial (claims) procedure.
11.3 A claim shall be reviewed within thirty (30) calendar days from receipt.
11.4 If a claim is rejected in whole or in part, the dispute may be referred to the Arbitration Court of the City of Moscow in accordance with applicable law of the Russian Federation.

12. MISCELLANEOUS
12.1 This Agreement may be executed in two originals of equal legal force, one for each Party, where required. In the context of a public offer, Acceptance by the Customer constitutes conclusion without physical signing unless otherwise required by law.
12.2 Any amendments or supplements are valid only if made in writing and signed by the Parties or their authorized representatives, unless otherwise permitted for public offers under applicable law.
12.3 The Parties may conduct correspondence (including requests) by email. In dispute resolution, email correspondence and facsimile messages may be accepted as evidence.
12.4 The date of receipt of correspondence is the date of receipt of the postal item (including registered mail) or the delivery date if delivered by courier.
12.5 Documents received by email from the Parties’ email addresses shall have legal force equivalent to originals and are deemed signed with a simple electronic signature (the email address), where permitted by law.
12.6 The Parties recognize the legal force of documents sent by email or facsimile and deem them equivalent to paper documents signed by hand, because only the Parties and their authorized persons have access to the relevant communication means. Each Party shall protect email access passwords and keep them confidential.
12.7 If any details stated in this Agreement change, the relevant Party shall notify the other Party within three (3) business days.
12.8 Matters not regulated by this Agreement are governed by the laws of the Russian Federation.
12.9 Appendix No. 1 and Appendix No. 2 form integral parts of this Agreement.



APPENDIX NO. 1
FINANCIAL TERMS AND SETTLEMENT PROCEDURE
1.1 This Appendix forms an integral part of the Offer dated 28 November 2025 and sets out the financial terms and settlement procedure between the Parties.
1.2 All settlements related to processing Buyers’ payments are carried out with involvement of a partner bank (acquirer) on the terms set out in Section 5 of this Appendix.
1.3 The Contractor’s remuneration and any applicable commissions include all applicable taxes under current law.

2. FINANCIAL TERMS
2.1 The Contractor’s remuneration is calculated based on the actual amount paid by the Buyer for an Order, taking into account discounts, promotions, and other marketing measures applied by the Customer.
2.1.1 The Contractor’s remuneration equals twenty percent (20%) of the amount actually paid by the Buyer for the Order, minus the partner bank commission. The amount transferred to the Customer equals eighty percent (80%) of the amount actually paid by the Buyer for the Order, minus the partner bank commission.
2.2 The amounts described above include all applicable taxes under current law.
2.3 All settlements are made only in the currency of the Russian Federation (Russian rubles).
2.4 During the Trial Period specified in Clause 2.4 of the Agreement, the Contractor’s service fee is not charged; the Customer pays only the internet acquiring commission charged by the partner bank (acquirer) from the Order amount.
2.5 During the Trial Period, the Customer bears the costs of privileges provided to Buyers under the promotion terms, including the privileges described below.
2.5.1 For Buyers who are participants of the “MTS Premium” program: (a) one drink (any available size) from the Customer’s assortment may be purchased in the Beanshe application for 1 (one) ruble once during the promotion period; the 1 ruble price applies only to one drink and other goods in the same purchase are paid at full price; and (b) an additional ten percent (10%) discount applies to the second and subsequent purchases of any goods from the Customer’s assortment placed in the Beanshe application, for the duration of the promotion. A Buyer may purchase for 1 ruble only once during the entire promotion period. If the Buyer previously registered in the application and already participated in the promotion, repeated participation is not permitted.
2.5.2 For Buyers who are not participants of the “MTS Premium” program: one drink (Buyer’s choice of cappuccino, latte, or espresso; minimum size without add-ons) from the Customer’s assortment may be purchased in the Beanshe application for 1 (one) ruble once during the promotion period; the 1 ruble price applies only to one drink and other goods in the same purchase are paid at full price.
2.6 All payments received from Buyers through the Platform during the Trial Period, minus internet acquiring commission and minus refunds/canceled Orders, shall be transferred to the Customer in full pursuant to Clause 5.4 of this Appendix.
2.7 Upon expiry of the Trial Period, the Customer may terminate the Agreement without penalties by delivering written notice to the Contractor on the last day of the Trial Period; the Contractor shall ensure termination without hindrance.
2.8 During the Trial Period, the Customer may terminate the Agreement without penalties by delivering written notice to the Contractor at least three (3) business days prior to the intended termination date; the Contractor shall ensure termination without hindrance.

3. SETTLEMENTS AND FISCALIZATION
3.1 The Contractor’s remuneration is withheld from amounts payable to the Customer from Buyer payments prior to transferring the remaining funds to the Customer.
3.2 Settlements are made only in Russian rubles.
3.3 For each Reporting Period, the amount payable to the Customer equals the total amount paid by Buyers through the Platform for Orders, minus: (a) the Contractor’s remuneration; (b) the partner bank commission; and (c) amounts relating to returned goods and/or canceled Orders (in whole or in part).
3.4 The Parties acknowledge that the partner bank commission is withheld upon receipt of payment from the Buyer and is non-refundable even in the event of a return/cancellation. Refunds to the Buyer are made net of the partner bank commission.
3.5 Transfer of funds to the Customer is performed no later than the business day following the relevant reporting business day; for transactions processed on non-business days, no later than the first business day following the reporting non-business day.
3.6 The Contractor and/or the partner bank may withhold from amounts payable to the Customer penalties, losses, or compensation amounts in accordance with the Agreement.
3.7 The Customer provides the Contractor and the partner bank irrevocable consent to such withholdings as described in Clauses 3.3 and 3.6.
3.8 Fiscalization of payments is performed by the Contractor through an automated system duly registered in accordance with law to generate electronic receipts.
3.9 Receipts are generated automatically upon payment in accordance with Federal Law No. 54-FZ.
3.10 The electronic receipt includes all mandatory details required by law, including (without limitation): settlement attribute; Contractor details; Buyer details; items purchased with Customer details; amount paid; and a fiscal attribute.
3.11 The receipt is delivered electronically to the Buyer’s email (if provided) within five (5) minutes of payment and is also stored in the Buyer’s Personal Account with download capability. If no email is provided, the receipt is stored in the Buyer’s Personal Account.
3.12 The Contractor is responsible as operator of the automated system for correctness of receipt generation and delivery.
3.13 Settlement data is stored for the period required by law with measures to ensure confidentiality and integrity.
3.14 Payment confirmation is deemed received when the electronic receipt is delivered to the Buyer’s email address.
3.15 Technical failures do not relieve the Contractor of the obligation to ensure fiscalization and receipt delivery.
3.16 The Contractor monitors receipt generation for compliance with current legal requirements and updates processes as legislation changes.
3.17 Changes in legislation require the Contractor to align fiscalization processes with new requirements.
3.18 If a receipt is not received, the Buyer must notify the Contractor within twenty-four (24) hours for re-sending.
3.19 Customer details included in the receipt are based on data provided by the Customer (e.g., legal name, INN, address, and other required details).

4. REPORTING AND ACTS
4.1 The Contractor generates a unified act of services rendered (the “Act”), including a sales report.
4.2 The Act includes: Customer name/INN; service address; Beanshe Order number; Customer accounting system Order number (if any); Order creation date/time; purchase amount (including VAT); partner bank commission; Contractor commission; amount payable to the Customer; Payment ID; and Order status.
4.3 The Contractor sends the Act monthly from the 1st to the 5th business day of the month following the Reporting Period via EDI/EDO or to the Customer’s email.
4.4 The Act is deemed accepted and signed without objections if, within five (5) business days after sending: (a) the Act has been delivered via EDI/EDO or to the official email; (b) no written objections have been received; and (c) the documents are properly executed.
4.5 The Customer shall notify the Contractor of any change to its email address at least two (2) business days in advance; otherwise, the Customer bears the risk of non-receipt of documents.
4.6 In the event of discrepancies, the Platform’s accounting data prevails.
4.8 If objections exist, the Customer shall submit them within five (5) business days from receipt of the Act.

5. ADDITIONAL SETTLEMENT PROVISIONS
5.1 Amounts described in this Appendix include all applicable taxes under current law.
5.2 All settlements are made only in Russian rubles.
5.3 The Parties understand that regardless of the time of Order cancellation by the Buyer (before or after a “preparing” status or its equivalent), the partner bank commission is withheld upon payment receipt and refunds are net of such commission.
5.4 Transfer of funds to the Customer is performed no later than the business day following the relevant reporting business day; for transactions processed on non-business days, no later than the first business day following the reporting non-business day.
5.5 The Contractor and/or partner bank may withhold penalties, losses, or compensation amounts from funds payable to the Customer as provided in the Agreement, including reimbursement amounts related to Buyer returns/refusals.
5.6 The Customer provides irrevocable advance consent to such withholdings. If funds payable to the Customer are insufficient, the remaining amount may be withheld from payments in the next Reporting Period.

6. FINAL PROVISIONS
6.1 All other terms not addressed in this Appendix are governed by the Agreement.
6.2 In all matters not regulated by this Appendix and the Agreement, the Parties are governed by the laws of the Russian Federation.



APPENDIX NO. 2
ORDER FULFILLMENT REGULATIONS
1.1 This Appendix forms an integral part of the Offer (as referenced in the original Russian text: dated 28 November 2025) and sets out the Order Fulfillment Regulations.

2. ORDER FULFILLMENT
2.1 Based on the Catalog provided by the Customer, the Contractor organizes placement of the Customer’s offers on the Platform. Buyers may purchase the Customer’s goods by placing Orders through the Platform. Any agreement for manufacture, delivery, or sale of goods/services is concluded directly between the Customer and the Buyer. For the avoidance of doubt, the Contractor does not manufacture or sell the Customer’s goods/services.
2.2 Information exchange regarding Order statuses and requirements for preparation and packaging processes are determined by the Platform’s applicable user rules and/or the relevant user agreement.
2.3 If claims or complaints arise regarding goods/services ordered via the Platform (including quality issues), the Buyer may submit an appeal as provided in the Agreement and the Platform’s applicable user agreement.
2.4 After the Customer reviews the Buyer’s appeal, the Contractor considers: the Buyer’s information; Platform data; accounting system data available to the Contractor; and information provided by the Customer. Based on this information, the Contractor determines, at its discretion, the outcome of the appeal (including full/partial refund, refusal to refund, and/or other decision). The Contractor’s determination has priority and must be taken into account by the Customer.
2.5. RISK ALLOCATION AND REFUNDS
2.5.1 If the Buyer refuses acceptance and/or returns goods due to improper quality, non-conformity with the Order, and/or other claims related to the goods or Order assembly/packaging (including underfilling, wrong items, quality defects, loss of consumer properties, manufacturing defects, etc.), the Contractor refunds the Buyer the cost of the goods. The Customer reimburses the Contractor in full for refunded amounts and any other costs related to satisfying the appeal (if any). The Contractor may withhold reimbursable amounts from funds payable to the Customer. The value of goods that are returned or not accepted is included in the reporting base for calculating the Contractor’s remuneration.
2.5.2 If the Buyer submits a claim related to harm to health due to improper quality of goods (including poisoning), the Contractor, in addition to refund, provides the Buyer (at the Customer’s expense) with a promotional code with a face value of 1,000 rubles, unless a different amount is agreed. The Customer reimburses the Contractor the value of the promo code; the Contractor may withhold it from amounts payable to the Customer.
2.5.3 If an Order is canceled for reasons not attributable to the Parties (e.g., the Buyer changes their mind) before the Customer begins preparation (before selecting “Start cooking” or equivalent), the Contractor may refund the Buyer the Order amount upon request. In such case, the Contractor excludes the goods value from amounts payable to the Customer and from the base used to calculate the Contractor’s remuneration.
2.5.4 If an Order is canceled by the Customer for reasons not attributable to the Contractor (e.g., out-of-stock items not set to “stop list” before preparation begins or other Customer-initiated reasons), the Contractor refunds the Buyer the Order amount. The Contractor excludes the goods value from amounts payable to the Customer and from reporting for remuneration calculation.
2.5.5 If the Customer cancels an Order that it has confirmed, the Contractor refunds the Buyer the cost of the goods. The Contractor deducts the refunded amount from funds payable to the Customer and may require reimbursement of other costs related to consideration of the appeal (if any). The goods value is included in the base for remuneration calculation.
2.5.6 The Parties understand that regardless of the time of Order cancellation by the Buyer (before or after the “Start cooking” status or equivalent), the partner bank commission is withheld upon payment receipt and refunds are net of such commission.

3. FINAL PROVISIONS
3.1 All other terms not addressed in this Appendix are governed by the Agreement.
3.2 In all matters not regulated by this Appendix and the Agreement, the Parties are governed by the laws of the Russian Federation.